Travis County Service Area
Austin Restoration by Neighborhood
Austin is not one market — it is a city of neighborhoods split down the middle by the Balcones Escarpment, with limestone hills on one side, swelling Blackland clay on the other, and Flash Flood Alley overhead. A 1920s Tarrytown pier-and-beam, a 1980s Jollyville tract home, and a slab house near Onion Creek all get damaged in completely different ways. We restore all of them — and we dispatch by neighborhood, from inside the city.
Local Risk Profile
What Damages Austin Homes
Onion Creek Rewrote the Flood Playbook
On Halloween morning 2013, lower Onion Creek rose to a record crest and put hundreds of southeast Austin homes underwater — Onion Creek and Dove Springs took the worst of it — and the water came back on October 30, 2015, almost a year to the day. The City has since bought out and demolished hundreds of homes in the lower flood plain. If you live anywhere near a creek, look your address up on the City's FloodPro map and FEMA's Flood Map Service Center; flood insurance is a separate policy from homeowner's, and it carries a 30-day wait.
Memorial Day Means Something on Shoal Creek
The May 1981 Memorial Day flood killed 13 people and gutted the businesses along North Lamar — including the original Whole Foods Market at 10th and Lamar, months after it opened. Shoal Creek flooded again on Memorial Day 2015. NOAA's Atlas 14 study later confirmed what those storms suggested: Central Texas "100-year" rains are bigger than the old maps assumed, and Austin now regulates to the larger flood plain. Creekside blocks in Allandale, Crestview, and Rosedale carry risk the plat maps of their era never showed.
The Balcones Fault Splits the City in Two
West of the escarpment — Tarrytown, West Lake Hills, Rollingwood, Barton Hills — houses sit on thin soil over limestone, so storm runoff races downhill fast and finds slab edges, retaining walls, and low doorways. East of it — Mueller, Windsor Park, Dove Springs — the ground is Blackland Prairie clay that swells wet and shrinks dry, flexing foundations and the supply lines cast inside them until a slab leak announces itself as a warm floor spot or a climbing water bill. Same city, two different failure modes — and the first thing we check is which side of the fault your house sits on.
Two Boil-Water Notices in Three Years
October 2018 brought the first citywide boil-water notice in Austin Water's history, when Colorado River flooding overwhelmed the treatment plants with silt. February 2021 brought the second, when Winter Storm Uri froze and burst pipes in every part of town — pre-war galvanized lines in Hyde Park and Clarksville, attic and garage plumbing in the 1970s–80s subdivisions off US-183, high-rise risers downtown. When a line lets go, extraction speed decides whether you lose a weekend or a floor.
Response Logistics
Getting to Austin
Our shop sits at 3310 W Braker Ln — inside the city, not in some industrial park two counties away. Jollyville and Anderson Mill are minutes up US-183; MoPac and I-35 put crews in Hyde Park, Tarrytown, Clarksville, or downtown well inside half an hour; and even the far southeast past Onion Creek stays inside the 30–45 minutes we quote city-wide. Dispatch answers around the clock and routes the nearest crew by neighborhood, not by zip-code average.
Austin Neighborhoods We Serve
- Tarrytown
- Hyde Park
- Clarksville
- Travis Heights
- Barton Hills
- Allandale
- Crestview
- Mueller
- Windsor Park
- Dove Springs
- Onion Creek
- Jollyville
- Anderson Mill
- West Lake Hills
- Rollingwood
- Sunset Valley
Full-Service Restoration
Every Service, Available in Austin
Water Damage Restoration
Extraction, structural drying, and mold prevention after floods, leaks, and burst pipes.
Fire & Smoke Damage
Board-up, soot and smoke cleanup, odor removal, and rebuild to pre-loss condition.
Mold Remediation
Containment, removal, and moisture control so the mold does not come back.
Storm & Disaster Response
Emergency tarping, board-up, and restoration after hail, wind, and tornado damage.
Trauma & Biohazard
Discreet, certified cleanup and decontamination, handled with care.
Common Questions
Austin FAQ
How fast can you reach my neighborhood?
We dispatch from 3310 W Braker Ln in North Austin, so the answer depends on where you are — Jollyville and Anderson Mill are minutes away, central neighborhoods like Hyde Park, Tarrytown, and Travis Heights are well under half an hour, and the far southeast past Onion Creek is at the top of our 30–45 minute city-wide window. Dispatch answers 24/7 and tells you the ETA for your street, not a city average.
Do you cover West Lake Hills, Rollingwood, and Sunset Valley?
Yes. They are separately incorporated cities, but they sit inside Austin's footprint — West Lake Hills and Rollingwood just west of MoPac, Sunset Valley off Brodie Lane — and the same crews that work central Austin work them, on the same drive times. If you searched for your enclave by name, this is the right page and the right number.
How do I find out if my home is in a flood plain?
Use two free lookups: the City of Austin's FloodPro map and FEMA's Flood Map Service Center, both searchable by address. Check even if you think you know — after NOAA's Atlas 14 rainfall study, Austin regulates to a larger flood plain than the old maps showed, and blocks that never flooded on paper have flooded in fact. Flood insurance is separate from homeowner's and carries a 30-day waiting period, so the week a storm is in the forecast is too late.
My house is pre-war — Hyde Park, Clarksville, Travis Heights. What should I watch?
The plumbing, mostly. Neighborhoods platted in the 1890s–1930s still carry galvanized supply lines that corrode shut and spring pinholes, and cast-iron drains at the end of their design life. Pier-and-beam construction is forgiving — leaks show up under the house instead of inside a slab — but only if someone looks. Watch for falling water pressure, rust-tinted water, and damp crawl-space smells, and have leaks traced before a remodel seals them in.
From Jollyville to Onion Creek — One Call.
Water, fire, mold, or storm damage, in any neighborhood on this page — an IICRC-certified crew rolls from Braker Ln any hour of any day.