Privacy Policy

Effective date: August 31, 2026

This Privacy Policy explains how AAA Disaster Recovery LLC (“AAA Disaster Recovery,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you visit our website, call us, or request our restoration services in Austin and Central Texas. By using our website or contacting us, you agree to the practices described here.

Information We Collect

Information you provide. When you submit one of our contact or estimate forms, call us, or otherwise reach out, we collect the information you give us. Depending on the form, we ask for your name, phone number, email address, property address, the type of service you need or what happened, how urgent it is, and a description of the damage. You choose what to send; the fields needed to respond to an emergency are required, and the rest are optional.

Information collected automatically. When you browse our website, we and our service providers automatically collect technical and usage information through cookies and similar technologies — for example your IP address, device and browser type, the pages you view, and the site or ad that referred you. See “Cookies and Similar Technologies” below.

Call information. When you call a number shown on our website, our call-tracking provider (CallRail) collects information about the call, such as the number you dialed, your phone number, and the marketing source of the call. Calls may be recorded or monitored for quality and tracking. See “Call Tracking — CallRail” below.

Text message information. If you text with us about a job, we collect your mobile phone number, the content of the messages exchanged, any photos you send us, and the date and time of those messages. We also keep a record of your consent to be texted and of any request you make to stop. See “Text Messaging (SMS)” below.

How We Use Your Information

• To respond to your requests, schedule service, and provide emergency restoration work.
• To operate, maintain, and improve our website and services.
• To measure and improve our advertising and understand how visitors find and use our site.
• To detect and prevent spam, fraud, and abuse (for example, the hidden anti-spam field on our form).
• To comply with our legal and contractual obligations.

Cookies and Similar Technologies

We use cookies and similar technologies (such as pixels, tags, and local storage) to operate the site, remember your preferences, measure traffic, and support our advertising. Some are essential to the site; others are analytics or advertising cookies set by us or by third parties like Google and OpenAI. Most browsers let you block or delete cookies through their settings, and you can use the advertising opt-outs described in “Your Advertising Choices” below. Our website does not currently display a cookie-consent banner, so these technologies load when you visit; you can control them with the tools described here.

Analytics — Google Analytics & Google Tag Manager

We use Google Tag Manager to load and manage the measurement and advertising tags on our website, and Google Analytics to understand how visitors use the site (for example, which pages are viewed and how people arrive). These tools use cookies and collect usage data such as your IP address, device information, and browsing activity on our site. This information helps us improve the website and our services. Google processes this data in accordance with the Google Privacy Policy. You can opt out of Google Analytics using the tools in “Your Advertising Choices.”

Advertising — Google Ads, Conversion Tracking & Remarketing

We advertise our services through Google Ads. Google Ads conversion tracking uses cookies and a conversion tracking pixel on our website to measure the actions you take after clicking our ads (for example, submitting our contact form), and remarketing shows our ads to people who have previously visited our website.

Third-party vendors, including Google, use cookies to serve ads to you based on your prior visits to our website and other websites across the internet; these vendors may combine and pool data across the many sites they work with to build a profile of your interests and serve ads they consider relevant to you. We and these third parties use first-party cookies (such as the Google Analytics cookie) together with third-party cookies (such as the Google advertising cookie) to inform, optimize, and serve ads based on your past visits to our site. You can control or opt out of these advertising cookies using the choices described in “Your Advertising Choices” below.

Advertising — ChatGPT Ads (OpenAI)

We also advertise our services through OpenAI’s ChatGPT Ads. Our website loads an OpenAI advertising pixel that uses cookies and similar identifiers to measure the actions you take after clicking one of our ads in ChatGPT (for example, submitting a form on our site). When you arrive from one of our ads, an identifier from the ad click is stored in a cookie so your visit — and any request you send us — can be attributed to that ad.

The pixel’s automatic matching feature may also collect limited contact information you enter on our site, such as an email address, to improve conversion measurement. That information is hashed (scrambled using SHA-256) in your browser before it is sent, so OpenAI never receives the raw value, and phone numbers are not sent to OpenAI in any form, hashed or otherwise. OpenAI processes this data in accordance with the OpenAI Privacy Policy. You can control these technologies with your browser’s cookie settings and the choices in “Your Advertising Choices” below.

Call Tracking — CallRail

We use CallRail for call tracking and dynamic number insertion (DNI). The phone number displayed on our website may change automatically so we can attribute your call to the marketing source that brought you to us — every number rings the same line at AAA Disaster Recovery. CallRail may collect information about your call (such as your phone number, the number you dialed, the date and time, and call duration) and calls may be recorded or monitored for quality and tracking. CallRail processes this information as our service provider under its own privacy terms. So we can measure which ads lead to phone calls, information about a call — such as when it happened, how long it lasted, and which ad or marketing source brought you to us, but never your phone number or a recording — may be shared with the advertising platforms we use (Google and OpenAI).

Text Messaging (SMS)

We use text messaging for customer care only, in connection with a job you have asked us about or hired us for — quotes and estimates, job-status and scheduling updates, job-site photos, voicemail notifications, and one-to-one replies from our team about your own job. We do not send marketing or promotional text messages.

How you opt in. You consent to receive text messages from us when you give us your mobile number in connection with a service request or booking and ask us to contact you, or when you give us verbal consent during a call with our team. Many of our text conversations are started by the customer. We do not buy, rent, or otherwise obtain phone numbers from third parties for messaging. Consent to receive texts is not a condition of purchasing our services.

Frequency, rates, and how to stop. Message frequency varies and is low — typically a handful of messages over the life of a job. Message and data rates may apply. You can cancel at any time by replying STOP to any message from us; we will send one confirmation message and then stop texting you. Reply HELP for assistance, or contact us at (737) 677-3833 or [email protected]. Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We share mobile information only with the service providers who help us deliver these messages, and only so they can deliver them for us. Full terms for our messaging program are in our Terms of Service.

Google Business Profile & Third-Party Links

Our website integrates with Google Business Profile to present our business information and customer reviews, and it loads resources from Google to support these features. Our site also links to third-party platforms we maintain, including our Facebook and Instagram profiles and our Google Business Profile. We don’t control these third parties or other websites we link to, and this Privacy Policy doesn’t cover their practices — please review their own privacy policies.

Your Advertising Choices

You can control the cookies and personalized advertising described above:

• Manage the ads Google shows you and opt out of personalized Google ads at Google Ads Settings.
• Opt out of participating third-party advertising vendors through the Network Advertising Initiative at optout.networkadvertising.org.
• Opt out through the Digital Advertising Alliance at optout.aboutads.info.
• Opt out of Google Analytics across websites with the Google Analytics Opt-out Browser Add-on.
• Learn how Google uses information from sites and apps that use its services on Google’s partner-sites data-use page.

You can also block or delete cookies in your browser settings. Opt-outs are stored in a cookie, so you may need to repeat them on each browser or device, or if you clear your cookies.

Your Texas Privacy Rights (TDPSA)

If you are a Texas resident, the Texas Data Privacy and Security Act (TDPSA) gives you the following rights regarding your personal data, subject to the exceptions in the law:

• Confirm and access — confirm whether we are processing your personal data and access that data.
• Correct — correct inaccuracies in your personal data, taking into account its nature and our purposes for processing it.
• Delete — delete personal data you provided to us or that we obtained about you.
• Portability — obtain a portable copy of the personal data you previously provided to us, in a readily usable format.
• Opt out — opt out of the processing of your personal data for (1) targeted advertising, (2) the sale of your personal data, or (3) profiling in furtherance of decisions that produce legal or similarly significant effects about you.

How to submit a request. To exercise any of these rights, email us at [email protected] with the subject “Texas Privacy Request,” or call us at (737) 677-3833. We may need to verify your identity before acting on your request, and an authorized agent may submit a request on your behalf if they provide your written permission and proof of their authority to act for you. We will respond within 45 days; if we need more time, we may extend that period one time by an additional 45 days and will tell you why.

Right to appeal. If we decline to act on your request, you may appeal by emailing [email protected] with the subject “Privacy Appeal.” We will respond in writing within 60 days. If your appeal is denied, you may also submit a complaint to the Texas Attorney General at texasattorneygeneral.gov.

How We Share Your Information

We do not sell your personal information for money, and we do not share it for cross-context behavioral advertising in exchange for payment. We share information only as described here:

• With service providers who help us operate — for example Google (analytics and advertising), OpenAI (advertising measurement), CallRail (call tracking), and our website hosting and email providers — under terms that limit their use of the information to providing services to us.
• When you ask or direct us to share it.
• To comply with the law, respond to lawful requests, enforce our terms, or protect the rights, property, or safety of our customers, the public, or us.
• In connection with a business transaction such as a merger, acquisition, or sale of assets, in which case we will continue to protect your information consistent with this policy.

All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy — to respond to your request, provide and document our services, and meet our legal, tax, insurance, and accounting obligations — after which we delete or de-identify it. Lead inquiries submitted through our form are kept until they are no longer needed for these purposes.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect the personal information we collect against loss, misuse, and unauthorized access. Lead submissions are stored privately and are not publicly accessible. No method of transmission over the internet or method of storage is completely secure, however, so we cannot guarantee absolute security.

Children’s Privacy

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective date” shown at the top of this page and, if the changes are material, provide a more prominent notice. Your continued use of our website after an update takes effect means you accept the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us: